Job Details
- Type of Work:
Full-time
- Work Setup:
Onsite
- Schedule:
40 hrs/week
Job Description
Scale Up Philippines is hiring an Operations Administrator & Webinar Chat Support Specialist for a thriving UK-based property education business. This company helps thousands of everyday people achieve financial freedom through property investment education, coaching programs, live events, and interactive webinars.
You’ll play a key role in ensuring smooth daily operations while serving as a primary point of contact for prospective students, existing members, and webinar attendees Through professional email communication, inbound and outbound calls, CRM management, and real-time webinar chat support, you’ll help deliver an exceptional customer experience, maintain strong relationships, and ensure timely follow-ups.
This is a dynamic, customer-facing position for someone who thrives in a fast-paced environment, enjoys engaging with people, and is passionate about providing excellent service. You’ll also support administrative processes, manage customer information, coordinate events, and contribute to the overall efficiency and growth of the business.
Key Responsibilities:
Operations & Administrative Support:
Manage and update student records, course registrations, and Academy member information in HubSpot and Kajabi.
Coordinate event logistics for live webinars, workshops, and training sessions using Monday.com, including scheduling, reminder emails, and post-event follow-ups.
Process course enrollments, manage access to digital content, and troubleshoot technical access issues.
Maintain organized records of attendee data, registration lists, and participant engagement metrics.
Support the team with calendar management, meeting coordination, and general administrative tasks.
Prepare and distribute webinar materials, handouts, and follow-up resources to participants.
Assist with email marketing campaigns and promotional communications for events and courses through HubSpot.
Maintain accurate documentation, reports, and operational records to support daily business activities.
Email, Phone Support & CRM Management
Manage shared inboxes and handle inbound and outbound calls, ensuring timely and professional responses to customer inquiries.
Respond to inquiries regarding course registrations, webinars, memberships, payments, and general support concerns.
Conduct follow-ups with leads, prospective students, and existing customers regarding courses, coaching programs, and upcoming events.
Coordinate appointment scheduling, confirmations, reminders, and rescheduling via email and phone.
Maintain accurate customer records, lead information, communication history, and follow-up activities in HubSpot CRM.
Generate basic CRM reports, manage follow-up tasks, and ensure database accuracy.
Escalate complex customer concerns and technical issues to the appropriate teams.
Webinar Chat Support
Provide real-time chat support during live webinars, answering attendee questions quickly and professionally.
Engage participants with warmth and energy, fostering a positive, interactive learning environment.
Address technical issues such as audio, video, and login problems, escalating complex concerns when necessary.
Share links, resources, and relevant information in the chat as directed during presentations.
Moderate chat discussions, ensuring respectful and productive interactions among attendees.
Capture and log frequently asked questions, participant feedback, and potential leads for post-webinar review.
Coordinate with the presenter or host to relay important participant questions and insights in real time.
Monitor registration and attendance during live events, troubleshooting access issues as needed.
Assist with post-webinar follow-ups through email and outbound calls to attendees who expressed interest in courses or coaching programs.
Update CRM records with webinar attendance, participant engagement, and relevant follow-up actions.
Customer Experience & Engagement
Create a welcoming, supportive experience for students, prospective customers, and webinar attendees.
Build rapport with community members through professional email, phone, and live chat interactions.
Ensure inquiries and concerns are resolved efficiently while maintaining a high standard of customer service.
Support customer engagement and retention initiatives through proactive communication and follow-ups.
Identify opportunities to improve processes, systems, and participant satisfaction.
Contribute ideas to enhance operational efficiency, customer communications, CRM management, and event execution.
Required Skills & Experience:
Minimum 2 years of experience in operations, administrative support, customer service, or a related role.
Proven experience handling customer inquiries through email, inbound and outbound calls, and live chat support.
Strong proficiency with HubSpot, Kajabi, and Monday.com (required).
Experience maintaining CRM databases, documenting customer interactions, and managing follow-up activities.
Familiarity with webinar platforms such as Zoom, GoToWebinar, WebinarJam, or similar tools.
Excellent written and verbal English communication skills, with a clear and professional phone manner.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Comfortable managing shared inboxes, customer communications, and administrative
Self-motivated, reliable, and resourceful, with strong problem-solving skills.
Preferred Qualifications:
- Background in education, coaching, or online course businesses
- Experience in the property investment, real estate, or financial education industry
- Previous experience supporting live events or managing event registrations
- Basic understanding of digital sales funnels and customer journey mapping
- Passion for personal development, entrepreneurship, and helping others succeed
Why Join Scale Up Philippines?
At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.
If you’re passionate about this position and ready to grow your career with a global team, we’d love to hear from you!
