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Frequently Asked Questions

If you don’t see the answer below, get in touch to talk with one of our team specialists.

Applicant FAQs

Are you currently hiring virtual assistants in the Philippines?

Yes, Scale-Up Philippines continuously hires virtual assistants based in the Philippines. Applicants are encouraged to apply anytime to be considered for current and future opportunities.

Yes, we accept applicants with no prior experience. We look for candidates with strong English communication skills, willingness to learn, and a positive attitude. While some clients may require experience, entry-level opportunities are also available.

Yes, we accept both fresh graduates and college undergraduates, provided they meet the basic requirements and demonstrate the ability to work in a professional or remote environment.

Training depends on the client’s requirements. Some clients provide onboarding and training, but having basic knowledge in virtual assistant tasks (such as admin support, communication, or social media management) will increase your chances of getting hired.

You can apply through our website and check the available roles on Career Page. Once you pass the internal screening process, your profile will be endorsed to clients for potential matching.

Yes, both full-time and part-time opportunities are available depending on client needs.

You may send a follow-up message to our recruitment team through this email recruitment.scaleupphilippines@gmail.com. Please note that updates depend on client matching availability.

We match candidates based on client requirements. If your skills and experience do not align with current openings, there may be delays in updates. However, your application remains in our pool for future opportunities.

Due to the high volume of applications, our recruiters diligently work through each one to ensure a thorough evaluation. If you haven’t heard from us after 1-2 weeks, please review and apply to other job opportunities posted on our website. Visit this page

Yes, Scale Up Philippines offer remote (work-from-home), onsite, and hybrid roles depending on client requirements.

For onsite and hybrid roles, equipment is provided. For remote roles, applicants are required to have their own laptop or computer and a stable internet connection.

Available roles depend on client needs. But you can check our available job openings here on our website and through our social media platform.

Part-time roles typically range from 20 to 30 hours per week, depending on the client.

Salary depends on your skills, experience, expected rate, and the client’s budget.

Roles are under an independent contractor agreement, so government benefits are not included.

At the moment, we do not provide HMO or additional benefits, as engagements are on a contractor basis.

After passing the internal screening, your profile is matched with client requirements and if aligned, you will be endorsed for an interview.

This may be because current openings did not match your skills or experience. We will reach out once a suitable opportunity becomes available.

Yes, you may decline an opportunity. Future offers will still depend on matching your profile with client needs.

Yes, the entire hiring process is conducted online.

Most roles are intended for applicants based in the Philippines. However, for on-site roles, we preferred applicants that are located in Bulacan. Especially in Bulakan, Bulacan.

Once you’re matched with a client, you’ll go through a structured onboarding process. This includes aligning on your responsibilities, tools, work schedule, and communication guidelines. 

Communication depends on the client’s preference but typically includes tools like Microsoft Teams, Whatsapp or email. Clear and consistent communication is essential for success in any remote job in the Philippines, and expectations will be discussed during onboarding.

Yes, applicants are required to submit necessary documents such as valid identification and other onboarding requirements. Completing documentation ensures compliance and smooth processing for your virtual assistant employment.

Most roles are long-term and depend on client needs and your performance. Many virtual assistant roles can last for years as long as both you and the client maintain a good working relationship.

Your payment setup will be discussed during onboarding, but most virtual assistant jobs in the Philippines follow a structured and reliable process. You will typically receive your salary on a monthly basis, depending on your agreement with the client.

Benefits such as paid sick leave or holidays depend on the client and contract terms. Some clients offer these benefits, while others provide flexibility instead. All details are clearly communicated before you start your remote job.

Once you are hired and actively working with a client, your application transitions into an active role. If you wish to withdraw, it is treated as a resignation and should follow proper notice procedures.

Re-applications will be subject to our Recruiter’s evaluation. But we are open for reconsideration.

If a client ends the contract for reasons beyond your control (e.g., business changes), we will do our best to support you by endorsing you to other clients or opportunities. Our goal is to help you maintain stable remote employment in the Philippines whenever possible.

Client FAQs

How do I hire a virtual assistant in the Philippines?

Hiring a virtual assistant through Scale-Up Philippines is simple:

  1. Share your requirements
     Tell us the role you need, required skills, working hours, time zone, preferred experience, and expected responsibilities.
  2. Receive shortlisted candidates
     Our recruitment team sources, screens, and interviews qualified Filipino professionals based on your requirements.
  3. Review and interview candidates
     You will receive candidate profiles, CVs, rates, and assessment results when applicable. You can then interview your preferred candidates.
  4. Select your virtual assistant
     Once you have chosen the right candidate, we prepare the service agreement and coordinate the onboarding process.
  5. Start working together
     We assist with onboarding, attendance monitoring, HR coordination, payroll, and ongoing operational support.

Scale-Up Philippines offers transparent hourly pricing, no long-term lock-in, and free candidate replacement support when needed. Roles can include executive assistance, administration, customer service, bookkeeping, lead generation, digital marketing, graphic design, and AI automation.

Hiring a virtual assistant from the Philippines gives you access to highly skilled, reliable, and English-proficient professionals at a more cost-effective rate than hiring locally.

Filipino virtual assistants are known for their strong work ethic, adaptability, attention to detail, and ability to work effectively with international clients across different time zones. Many have experience in administration, customer service, bookkeeping, sales, marketing, recruitment, graphic design, and other specialised roles.

Through Scale-Up Philippines, you also receive support with recruitment, screening, onboarding, HR coordination, payroll, attendance monitoring, and ongoing performance management—allowing you to focus on growing your business while we support your remote team.

You can outsource custom roles tailored specifically to your business, outsourcing helps you improve efficiency and focus on growth.

The cost of hiring a virtual assistant varies depending on skills and experience, but it is significantly more affordable than hiring locally. This makes outsourcing a cost-effective solution for scaling businesses. Schedule a free consultation with us today to learn more.

Yes. Outsourcing eliminates overhead costs like office space, equipment, and benefits, making it a more budget-friendly option.

Yes. You have full control to interview and select the best-fit virtual assistant for your business.

Most businesses can hire a virtual assistant in the Philippines within a few days to a couple of weeks, depending on the role.

Onboarding involves setting clear expectations, providing access to tools, and establishing communication processes. Ongoing management is done through regular check-ins and task tracking tools.

Virtual assistants are carefully screened based on skills, experience, and communication ability to ensure high-quality service.

A reliable provider will address your concerns and offer a replacement if needed, ensuring your satisfaction.

A virtual assistant handles time-consuming tasks so you can focus on strategy, sales, and scaling your business.

Yes. You can easily scale your remote team as your business grows, adding more virtual assistants as needed.

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