Job Details
- Type of Work:
Discussed during the interview
- Work Setup:
Remote
- Schedule:
TBD
Job Description
Scale Up Philippines is partnering with a growing, family-owned residential and commercial cleaning company based in the U.S. to hire an Operations Admin. This role is the operational backbone of the business — primarily responsible for keeping the booking calendar running smoothly in Jobber, with social media and general admin support as secondary responsibilities.
You’ll be the go-to person for coordinating client bookings in real time, supporting the cleaning team’s day-to-day operations, and helping maintain a consistent online presence.
Schedule: To be confirmed with the client. Requires real-time availability overlapping with U.S. Mountain Time for live scheduling coordination.
Key Responsibilities:
Scheduling & Operations (Primary Focus)
- Manage and update client booking schedules using Jobber in real time.
- Handle appointment requests, confirmations, rescheduling, and cancellations for residential and commercial cleaning jobs as they come in.
- Coordinate directly with the cleaning team to avoid scheduling conflicts, gaps, or double-bookings.
- Respond promptly to client scheduling inquiries during live hours.
- Monitor day-to-day operational workflows and flag inefficiencies, recurring issues, or client needs for review.
- Support light administrative tasks — client records, invoicing follow-ups, and general organization within Jobber.
Social Media Management (Secondary Focus)
- Plan, schedule, and publish content across platforms (Facebook, Instagram, etc.) to build brand awareness and community trust.
- Maintain a simple, consistent posting calendar aligned with seasonal promotions and service highlights.
- Engage with followers, respond to comments/messages, and keep the brand voice warm and approachable.
- Repurpose testimonials, before/afters, and team highlights into easy, engaging posts
General Support
- Support day-to-day administrative tasks as needed.
- Identify opportunities to improve scheduling and operational workflows.
- Foster a positive, detail-oriented, client-first approach in all communications.
Qualifications:
- Experience with Jobber or similar field-service/scheduling software (required or strongly preferred).
- Comfortable working live, real-time hours overlapping with U.S. Mountain Time — this is a scheduling-first, operations-focused role, not a fully async one.
- Prior experience in an operations, admin, or coordinator capacity — ideally supporting a small service-based business.
- Proven experience managing social media accounts (Facebook/Instagram) for a small business or local brand is a plus.
- Comfortable with basic content creation tools (e.g., Canva).
- Excellent written and verbal English communication skills — friendly, professional, and clear.
- Highly organized, detail-oriented, and reliable, especially under time-sensitive scheduling demands.
- A proactive team player comfortable owning day-to-day operations with minimal oversight.
Why Join Scale Up Philippines?
At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.
If you’re passionate about this position and ready to grow your career with a global team, we’d love to hear from you!
