Job Details
- Type of Work:
Part-time (with possibility of transitioning to full-time)
- Work Setup:
Hybrid
- Schedule:
TBD
Job Description
Scale-Up Philippines is partnering with a growing property inspection company to hire two Client Care
Virtual Assistants. This role goes beyond administrative support (you’ll be a key part of the client experience), working directly with real estate agents, inspectors, and clients during one of the biggest
investments of their lives. You’ll help keep operations running smoothly, especially during evening and weekend shifts when the team relies most on proactive, self-directed support.
You’ll be working closely with the leadership team to support deal sourcing, portfolio management, and day-to-day property operations. If you’re analytical, proactive, and passionate about the property market, this role was made for you.
Key Responsibilities:
- Handle incoming calls and client communications professionally and promptly.
- Manage inspection confirmations and review outstanding/unconfirmed orders.
- Prepare Certificate of Completion (COC) documents in advance for upcoming mold
inspections. - Maintain accurate CRM records, including contact entry and automated email sequence
activation. - Support social media engagement (responding to reviews, posting Reels/TikTok content,
engaging with comments and followers). - Review and improve process documentation; create new guides where gaps exist.
- Complete assigned and shared Workspace tasks within deadlines.
- Review operational records (issue logs, endorsements, refund logs) to catch and prevent
future problems. - Contribute to weekly/monthly presentation improvements (visuals, metrics, content).
- Support website updates and podcast editing/publishing as needed.
Evening & Weekend Expectations
This role includes rotating evening and/or weekend shifts. During lower call-volume periods, CCVAs are expected to proactively work through operational tasks, CRM upkeep, marketing support, and process improvements rather than waiting for instructions.
Qualifications:
- Strong written and verbal communication skills; comfortable handling client and agent calls.
- Highly organized, detail-oriented, and reliable with follow-through.
- Proactive self-starter who takes ownership rather than waiting for a task list.
- Comfortable with CRM systems, scheduling tools, and shared workspace platforms.
- Basic familiarity with social media management (Instagram, TikTok, Google reviews).
- Sound judgment; knows when to act independently and when to escalate (refunds, pricing
exceptions, legal/compliance/safety issues). - Reliable computer setup with stable internet, plus backup internet connection.
- Comfortable working a rotating schedule, including night shifts aligned with Philippine time, which may change monthly but stay consistent within each month.
Why Join Scale Up Philippines?
At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.
If you’re passionate about this position and ready to grow your career with a global team, we’d love to hear from you!
