IT Support & Systems Specialist

IT Support & Troubleshooting

• Provide onsite technical support to internal staff and outsourced professionals.
• Troubleshoot computer, software, browser, peripheral, and connectivity issues.
• Diagnose and resolve internet and network connection problems within the office.
• Assist with workstation setup for new team members.
• Format, reset, or reconfigure computers when required.
• Install and configure approved applications, browsers, communication tools, and other work-related software.
• Assist team members with technical concerns and provide clear instructions when issues can be resolved by the user.
• Escalate hardware, network, software, or system issues that require support from an external provider or vendor.

Workstation & Equipment Management

• Maintain an updated inventory of company computers, peripherals, and other IT
  equipment.
• Check that assigned workstations are operational and properly configured.
• Conduct routine checks on computers and office technology to identify issues
  before they affect operations.
• Coordinate repairs, replacement, or maintenance of equipment when necessary.
• Support workstation preparation, reassignment, and offboarding when outsourced
  professionals join, transfer, or leave the company.

HIPAA & IT Compliance Monitoring

• Monitor whether outsourced professionals assigned to healthcare accounts are
  following required workstation and IT security practices.
• Conduct regular workstation compliance checks based on the company’s HIPAA
  and client requirements.
• Check for proper password protection, workstation locking, approved applications,
  secure access, and other required security controls.
• Identify and document possible IT-related compliance risks.
• Maintain records or checklists of completed compliance reviews.
• Immediately escalate suspected security incidents, unauthorized access, or possible exposure of protected information to management.
• Assist management in implementing corrective actions related to workstation or system security.

This role supports the technical side of HIPAA compliance but does not independently serve as the company’s legal or compliance authority.

Internal Systems & Tools Improvement

• Review existing internal tools and workflows and identify opportunities for
  improvement.
• Assist in developing or improving simple internal web applications, dashboards,
  trackers, forms, and automation tools.
• Support integrations between approved business systems when required.
• Troubleshoot issues affecting internally developed tools.
• Document system changes and provide basic instructions to users when new tools
  or features are introduced.

Web Development, Coding & AI-Assisted Development

• Support basic web development and internal application projects.
• Use HTML, CSS, JavaScript, APIs, databases, or other relevant technologies depending on project requirements.
• Be comfortable working with low-code/no-code platforms and cloud-based business tools.
• Use AI-assisted development tools to help write, review, troubleshoot, and improve code.
• Validate and test AI-generated code before deploying it for company use.
• Maintain proper security practices when using AI tools and ensure confidential company, client, patient, or protected health information is not entered into unauthorized AI platforms.
• Assist management in evaluating new technologies that may improve productivity,
  reporting, recruitment, operations, or client support.