Job Details
- Type of Work:
Full-time
- Work Setup:
On-site
- Schedule:
40 hrs/week
Job Description
Scale Up Philippines is partnering with an FCA-regulated debt advisory firm based in the UK to hire a dedicated Administrative Assistant. Our client is a people-first financial services company that provides expert debt advice and peace of mind to individuals and businesses living with unmanageable debt. They specialise in implementing structured debt management plans — freezing interest and charges and making repayments affordable and sustainable.
This is a full-time opportunity for someone who is highly organised, proactive, and detail-oriented, with the ability to thrive in a compliance-aware, client-sensitive environment.
Key Responsibilities:
- Chase banks and financial institutions to confirm receipt of offers and payments on behalf of clients
- Maintain accurate and up-to-date records of all correspondence and follow-ups
- Track outstanding confirmations and escalate unresolved cases in a timely manner
- Support the team with general administrative tasks related to debt management plan processing
- Ensure all communications and documentation align with FCA regulatory standards
- Assist with additional operational and administrative tasks as the business continues to grow
Qualifications:
- Proven experience in an administrative or client support role
- Strong written and verbal communication skills — comfortable liaising with banks and financial institutions in a professional manner
- Highly organised with excellent follow-through and attention to detail
- Able to work independently and manage follow-up tasks without constant supervision
- Comfortable working in a regulated, compliance-driven environment
- Familiarity with debt management, financial services, or FCA-regulated environments is an advantage but not required
- Reliable, professional, and discreet when handling sensitive financial information
